Tile Installation FAQ

We install all types of tile including ceramic, porcelain, natural stone (marble, granite, travertine, slate), glass, mosaic, and specialty tiles like cement and terracotta. We work with tiles of all sizes, from small mosaics to large format tiles up to 48 inches. Our team is experienced with complex patterns including herringbone, chevron, basket weave, and custom designs.

Clear the work area of furniture, personal items, and wall decorations. Remove items from cabinets if we're working in kitchens or bathrooms. We handle all demolition, surface preparation, and dust containment. Ensure pets have a safe space away from the work area. We recommend covering nearby furniture with drop cloths for added protection.

Timeline varies by project scope: a bathroom floor takes 2-3 days, a shower surround 3-5 days, a kitchen backsplash 1-2 days, and a full bathroom tile job 5-7 days. Large format tiles and complex patterns may add time. We provide a detailed timeline during your consultation and keep you updated throughout the project.

Porcelain tile is the most popular choice for bathroom floors due to its water resistance, durability, and low maintenance. Look for tiles with a slip-resistant finish (coefficient of friction 0.42 or higher). Natural stone like marble or travertine offers elegance but requires sealing. We help you balance aesthetics, safety, and budget during material selection.

Yes, in many cases we can install new tile over existing tile if the original surface is in good condition - level, firmly adhered, and free of cracks. This can save time and reduce demolition costs. However, it's not always recommended, especially in wet areas. We'll assess your existing tile during the consultation and recommend the best approach.

Grout line width depends on tile size and style preference. Standard recommendations: 1/16" for rectified (precision-cut) tiles, 1/8" for most wall tiles, 3/16" for floor tiles, and up to 1/2" for rustic looks. Larger grout lines are more forgiving of slight tile variations and easier to maintain. We'll recommend optimal spacing for your specific tile choice.

Porcelain tile is denser, harder, and more water-resistant than ceramic due to higher firing temperatures. Porcelain's water absorption rate is less than 0.5% (ceramic is 3-7%), making it ideal for wet areas and outdoor use. Ceramic is more affordable and easier to cut, suitable for walls and light-traffic areas. Both come in endless styles and colors.

We use laser levels for accurate height measurements, tile leveling systems (clips and wedges) to prevent lippage between tiles, and precision spacers for consistent grout lines. For large format tiles, we use specialized tools and setting techniques. Every installation includes quality checkpoints to ensure perfect alignment.

Yes, we install electric radiant floor heating systems under tile. These systems work excellently with tile's thermal conductivity. We recommend and install brands like Schluter DITRA-HEAT and WarmlyYours. The heating elements are installed during the tile prep phase, adding minimal height. We coordinate with electricians for proper connections.

Waterproofing creates a moisture barrier behind tile in wet areas. It's essential for showers, tub surrounds, and steam rooms to prevent water damage, mold, and structural issues. We use industry-leading systems like Schluter KERDI and LATICRETE HYDRO BAN. For bathroom floors, waterproofing is highly recommended, especially around toilets and near showers.

Absolutely! We specialize in custom patterns including herringbone, chevron, Versailles, basket weave, hexagon layouts, and unique artistic designs. We can create medallions, borders, accent walls, and complex geometric patterns. Our design team helps visualize your ideas with mockups before installation begins.

Individual tile damage is rare with proper installation but can occur from impact or structural movement. Our 10-year workmanship warranty covers installation defects. For accidental damage, we keep records of your tile specifications and can often source matching replacements. We recommend keeping a few spare tiles after your project.

Thinset adhesive typically requires 24-48 hours to cure before light foot traffic. Grout needs an additional 24-72 hours before sealing (if applicable). For complete curing, wait 7 days before heavy furniture or appliances. We provide specific timing based on your materials and conditions - temperature and humidity affect cure times.

Yes, demolition and disposal are included in our full-service installations. We carefully remove existing tile, assess the substrate condition, make any necessary repairs, and haul away all debris. We use dust containment measures to keep your home clean. Disposal fees are included in our itemized quotes.

Kitchen backsplash tile should be easy to clean and heat-resistant. Popular choices include ceramic, porcelain, glass, and natural stone. Subway tiles remain a classic choice, while mosaics and geometric shapes add visual interest. For behind-stove areas, avoid highly porous materials. Glass tile offers easy cleaning and reflects light beautifully.

We make every effort to match existing tile. We research manufacturers, check supplier inventories, and can source discontinued tiles through specialty dealers. If an exact match isn't possible, we suggest complementary options or creative solutions like adding accent borders. Bring us a sample and we'll explore your options.

Proper substrate prep is crucial for long-lasting installations. We ensure surfaces are clean, level (within 1/4" per 10 feet), and structurally sound. For floors, we may install cement backer board or uncoupling membranes. For walls, we use appropriate backer board and waterproofing. We address any moisture issues, cracks, or instability before tile goes down.