Warranty & Service FAQ

We provide a comprehensive 10-year warranty on all installation workmanship. This covers defects in installation technique, proper adhesion, waterproofing integrity, and grout work. The warranty is transferable to new homeowners, adding value to your property. We stand behind our work with confidence.

Material warranties come from manufacturers and vary by product. Typical warranties: porcelain/ceramic tile (lifetime), natural stone (varies), fixtures (1-5 years), waterproofing membranes (lifetime when installed by certified installers). We provide warranty documentation for all materials and can assist with claims.

Yes, fully licensed and insured. We hold New Jersey Home Improvement Contractor License #13VH13577700. We carry comprehensive general liability insurance and workers' compensation coverage. Certificates of insurance are available upon request and provided to condo/co-op buildings as required.

Contact us immediately - we're responsive and accountable. For warranty issues, we'll inspect and repair at no charge. For accidental damage, we can often help with repairs (standard service rates apply). We keep detailed records of your project including material specifications for future reference.

Yes, we offer maintenance services including grout cleaning and resealing, stone polishing and restoration, caulk replacement, loose tile repair, and general inspections. Regular maintenance extends the life of your installation. We can set up annual maintenance reminders for you.

Contact us by phone or email with your project details (we keep records by address). Describe the issue and include photos if possible. We'll schedule an inspection at your convenience. Valid warranty claims are repaired promptly at no charge. We aim to resolve issues within 2 weeks of reporting.

Warranty exclusions include: damage from misuse, negligence, or accidents; alterations by others; failure to follow care instructions; structural movement or settling; acts of nature; and normal wear and tear. Using improper cleaning products on natural stone may void that portion of coverage.

We provide realistic timelines and work diligently to meet them. While we can't guarantee against unforeseen circumstances (material delays, hidden conditions, weather), we communicate proactively about any changes. For projects with hard deadlines (events, closings), we discuss contingencies upfront.

Absolutely. We're proud of our work and happy to provide references from recent projects similar to yours. We also have reviews on Google, Yelp, and Houzz. Our portfolio shows completed projects with photos. We believe our work speaks for itself.

Our team includes NTCA (National Tile Contractors Association) members, Certified Tile Installers (CTI), and specialists certified in waterproofing systems (Schluter, LATICRETE). We maintain EPA Lead-Safe certification for work in older homes. Continuous training keeps us current with best practices.

We take all feedback seriously. If you're ever unsatisfied, contact our office directly. We'll listen, inspect, and make things right. Our goal is 100% customer satisfaction. Unresolved issues can be escalated to ownership. We've built our reputation on standing behind our work.

Yes, we respond to emergencies like water leaks through tile, sudden grout failures, or damage requiring immediate attention. Contact us and describe the urgency. We prioritize true emergencies and can often respond within 24-48 hours. Emergency rates may apply for after-hours service.